Returns and refunds
You have 14 days to change your mind about most orders. Here's exactly how it works.
Last updated July 2026
Your 14-day right to cancel
Under the Consumer Contracts Regulations 2013 you can cancel most orders within 14 days of receiving them, for any reason at all. You don't have to give one.
Tell us by emailing mytravelgym@gmail.com with your order number. You then have a further 14 days to send the items back.
We'll refund you within 14 days of receiving the items back, to your original payment method.
What we refund
The full price of the goods, plus the standard delivery cost you paid. If you chose a faster delivery option, we refund the standard rate.
Return postage is yours to pay unless the item is faulty or we sent the wrong thing — then we cover it.
Items should come back in a resaleable condition. You can unpack and inspect them as you would in a shop, but we may reduce the refund if they've been used beyond that.
Faulty or wrong items
If something arrives faulty, damaged or isn't what you ordered, email us with your order number and a photo.
Under the Consumer Rights Act 2015 you can ask for a repair, replacement or refund. We pay the return postage.
Report faults within 30 days of delivery for a full refund. After that we'll repair or replace first.
How to return something
Email mytravelgym@gmail.com with your order number and what you're sending back.
We'll reply with the return address and confirm what happens next.
Get proof of postage. Until it reaches us, it's still your parcel.